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Which clippings match 'In-store Experience' keyword pg.1 of 1
25 SEPTEMBER 2013

It's time to kill the idea that Amazon is killing independent bookstores

"Big bookstores are the ones most affected by Amazon's dominance. Borders is long gone. Barnes and Noble isn't in the best health. And Waterstones in Britain has started selling Kindles. The reason? There is very little difference between big, impersonal chain stores selling books and a big, impersonal website selling books. Independent retailers, on the other hand, have a lot to offer that Amazon cannot: niche coffee, atmosphere, serendipitous discoverability of new titles and authors, recommendations from knowledgable staff, signings and events, to name a few."

(Leo Mirani, 24 September 2013, Quartz)

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TAGS

Amazon KindleAmazon.comambience • American Booksellers Association • Barnes and Noblebooksellersbookstores • Borders (bookshop) • boutique • boutique-publishing • chain storecoffee shopconsumer behaviourconsumptiondiscoverabilityeconomies of scale • Espresso Book Machine • eventsexperience creation • impersonal experience • in-store experienceindependent retailers • knowledgeable staff • market dominancemonopoly • Nate Hoffelder • niche market • obscure titles • recommended by the retailerself-publishingserendipitous discoverabilityserendipityshopping behaviour • signings • small businessesstumbling acrossunexpected gemsWaterstones

CONTRIBUTOR

Simon Perkins
20 JANUARY 2013

Rough Trade: destination store plugged-in to what its customers want

"'Ignoring technology is to ignore what has become a way of life for our customers,' said Rough Trade Retail director Stephen Godfroy.

The retailer, which has two shops, on Portobello Road and Brick Lane in London, has defied the gloom in a dwindling music retailing market. It generated a like–for–like sales hike of 30 per cent in the year to July 31. Godfroy said Rough Trade has benefited from tourism to the capital.

'Visiting Rough Trade is one of the things to do when you come to London and we're very proud of that,' he said. 'Tourism is an important factor in our success. We're a destination store.'"

(Jason Gregory, 5th January 2011, Retail Week, EMAP Publishing Limited)

Fig.2 Louisa "photobooth in rough trade east" [http://i–still–love–thebeatles.blogspot.co.uk/2011/04/just–saw–keira–knightley–walking–down.html]

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TAGS

Album Club membership • Brick Lanebricks and mortarCDconcertsconsumer lifestylesdestination storediscoverabilityDVD • dwindling • high street shopsHMV • ignoring technology • in-store experience • in-store gigs • incorporate digitalindie scene • like-for-like sales • London • loyalty card • MP3 downloads • music retailing market • online databasephotobooth • Portobello Road • recommended by the retailer • Retail Week (magazine) • retailerRough Trade • Rough Trade East • Rough Trade Notting Hill • Rough Trade Retail • shift to digitalshopspend timeStephen Godfroysuccessful brand spacethings to dotourism • tourism to the capital • UK • upcoming releases • vinyl recordway of life

CONTRIBUTOR

Simon Perkins
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