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Which clippings match 'Spend Time' keyword pg.1 of 1
20 JANUARY 2013

Rough Trade: destination store plugged-in to what its customers want

"'Ignoring technology is to ignore what has become a way of life for our customers,' said Rough Trade Retail director Stephen Godfroy.

The retailer, which has two shops, on Portobello Road and Brick Lane in London, has defied the gloom in a dwindling music retailing market. It generated a like–for–like sales hike of 30 per cent in the year to July 31. Godfroy said Rough Trade has benefited from tourism to the capital.

'Visiting Rough Trade is one of the things to do when you come to London and we're very proud of that,' he said. 'Tourism is an important factor in our success. We're a destination store.'"

(Jason Gregory, 5th January 2011, Retail Week, EMAP Publishing Limited)

Fig.2 Louisa "photobooth in rough trade east" [http://i–still–love–thebeatles.blogspot.co.uk/2011/04/just–saw–keira–knightley–walking–down.html]

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TAGS

Album Club membership • Brick Lanebricks and mortarCDconcertsconsumer lifestylesdestination storediscoverabilityDVD • dwindling • high street shopsHMV • ignoring technology • in-store experience • in-store gigs • incorporate digitalindie scene • like-for-like sales • London • loyalty card • MP3 downloads • music retailing market • online databasephotobooth • Portobello Road • recommended by the retailer • Retail Week (magazine) • retailerRough Trade • Rough Trade East • Rough Trade Notting Hill • Rough Trade Retail • shift to digitalshopspend timeStephen Godfroysuccessful brand spacethings to dotourism • tourism to the capital • UK • upcoming releases • vinyl recordway of life

CONTRIBUTOR

Simon Perkins
17 DECEMBER 2012

Designing the Bookshop of the Future

"What makes a good bookshop? Should second–hand be in the mix too? Is a café important? How do you incorporate digital? Foyles' clarion call at the Bookseller's FutureBook conference in London last week seeks to answer some of these questions.

The retailer has joined forces with the Bookseller to invite customers and industry experts to help design its new flagship on Charing Cross Road, which it will move into in early 2014. With discoverability of increasing importance, the timing couldn't be more apposite. Everyone is agreed that bricks and mortar bookshops are under threat, but what elements are needed to make a physical bookstore survive in an increasingly digital world? ...

'Foyles has to create something that gives people an experience,' said former London Book Fair Director Alistair Burtenshaw. 'It has to be a destination store, a shop in which people want to spend a considerable amount of time. It has to be an environment that adds value. When you make it a more personalized experience, you are happy to pay more."

(Roger Tagholm, 12 December 2012)

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2014 • Alistair Burtenshaw • booksellersbookshop • bookshop of the future • bricks and mortarcafeCharing Cross Roadconference • consumer destination • Covent Gardencustomersdestination imagedestination storedigital worlddiscoverabilitydwell timeeconomic recessionenvironment that adds valueexperience design • Foyles (shop) • FutureBook (conference) • high streethigh street shopsincorporate digital • Livraria Cultura • London • London Book Fair • Miriam Robinson • personalised experience • Philip Jones • physical bookstorephysical presencephysical storeretailerSao Paolo • second-hand • shift to digitalshopspatial environmentsspend time • Stanfords Travel Bookshop • The Bookseller • UKuser experience design (UX)

CONTRIBUTOR

Simon Perkins
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