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16 SEPTEMBER 2013

Robert Peston Goes Shopping: shopping and the high street retailer

"In this new three–part BBC Two series, Robert Peston tells the colourful story of shopping in Britain since the Second World War. Using rarely seen archive and interviews with the key players of British retail, Peston explores how shopping has changed–and how it's changed us.

He tells the story behind some of our favourite high street stores, including Marks and Spencer, Sainsbury's and Tesco. He explains how we fell in love with shopping, but allowed the love affair to become too passionate, so much so that many of us ended up in chronic debt. And he shows how retail is now in the grips of a revolution as it attempts to come to terms with the rise of online shopping and the fallout of the financial crisis.

In the first episode, Seduction, Robert Peston tells how shopping in Britain was transformed from a chore to be endured into our favourite pastime. In the years of austerity and rationing after the Second World War, shopping was drab. There were long queues, yet there was little to buy.

But in the economic boom of the 1950s, consumerism took off. Marks and Spencer led the way with a mix of quality, value and customer service. From America came self–service supermarkets, which changed the way we shop. Then came out–of–town superstores–one–stop shops which fed the need for convenience as car ownership and the numbers of working women rose in the 1960s.

Clever retailers learned to adapt to cater for the new markets of the Sixties, Seventies and Eighties fashion boutiques: Chelsea Girl, for instance, catered for the emerging teenage market, while the career woman was served by Next.

By the 1980s, shopping had been transformed into a leisure activity–a fundamental shift confirmed by the opening of Britain's first large out–of–town shopping mall in 1986. Gateshead's MetroCentre was more than just a shopping centre–it was a leisure complex complete with restaurants, cinema, and even a fun fair. Shopping was king."

(BBC Media Centre)

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1950s1960s1980sASOSausterityBBC Two • car ownership • click and collect • consumerismconvenience • David Sainsbury • Dixonseconomic boomfinancial crisis • George Davies • high street shops • high street stores • Jane Snowball • leisure activity • leisure complex • m-commerceMarks and Spencer • Michael Aldrich • Mrs Snowball • multi-channel retailing • Next Retail Ltd • one-stop shops • online shopping • out-of-town • out-of-town superstores • pawnbroker • payday loan lender • rationing • retail historyretail storeretailers • Robert Peston • Robert Peston Goes Shopping (2013) • Sainsburys • self-service supermarket • shoppingshopping behaviourshopping centreshopping mallsocial shopping • Stanley Kalms • superstore • Teleputer • TescoUK • working women

CONTRIBUTOR

Simon Perkins
20 JANUARY 2013

Rough Trade: destination store plugged-in to what its customers want

"'Ignoring technology is to ignore what has become a way of life for our customers,' said Rough Trade Retail director Stephen Godfroy.

The retailer, which has two shops, on Portobello Road and Brick Lane in London, has defied the gloom in a dwindling music retailing market. It generated a like–for–like sales hike of 30 per cent in the year to July 31. Godfroy said Rough Trade has benefited from tourism to the capital.

'Visiting Rough Trade is one of the things to do when you come to London and we're very proud of that,' he said. 'Tourism is an important factor in our success. We're a destination store.'"

(Jason Gregory, 5th January 2011, Retail Week, EMAP Publishing Limited)

Fig.2 Louisa "photobooth in rough trade east" [http://i–still–love–thebeatles.blogspot.co.uk/2011/04/just–saw–keira–knightley–walking–down.html]

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Album Club membership • Brick Lanebricks and mortarCDconcertsconsumer lifestylesdestination storediscoverabilityDVD • dwindling • high street shopsHMV • ignoring technology • in-store experience • in-store gigs • incorporate digitalindie scene • like-for-like sales • London • loyalty card • MP3 downloads • music retailing market • online databasephotobooth • Portobello Road • recommended by the retailer • Retail Week (magazine) • retailerRough Trade • Rough Trade East • Rough Trade Notting Hill • Rough Trade Retail • shift to digitalshopspend timeStephen Godfroysuccessful brand spacethings to dotourism • tourism to the capital • UK • upcoming releases • vinyl recordway of life

CONTRIBUTOR

Simon Perkins
14 JANUARY 2013

High Street music retailer HMV to appoint administrator

"Music and DVD chain HMV, which employs about 4,350 staff, has confirmed it will appoint an administrator, making it the latest High Street casualty. Deloitte will run the 239–store chain while it assesses prospects for the business and seeks potential buyers. Trading in HMV shares on the London Stock Exchange are being suspended, the company said in a statement. ... [Neil Saunders, the managing director of retail analyst firm Conlumin] said that although the HMV brand 'certainly has some value' for potential buyers, the current business model was dead. "The bottom line is that there is no real future for physical retail in the music sector," he said."

(BBC News, 14 January 2013)

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19212013bricks and mortarbusiness into administrationbusiness modelclosurecompany liquidationcompetition • consumer downturn • debtDeloittedigital downloadsDVDeconomic recessionhigh streethigh street retailerhigh street shops • His Masters Voice • HMVincreasing competitioninsolvencyinternet retailersjob losses • London Stock Exchange • music chain • music downloading • music retailer • music sector • online retailer • online retailing • Oxford Streetphysical presencephysical retailphysical storeretailershopstore closuresstructural shifts in the sectorsupermarketssuspended tradingtradingUKunsustainableWaterstones

CONTRIBUTOR

Simon Perkins
14 JANUARY 2013

High Street camera store Jessops to close with loss of 1,370 jobs

"High Street camera retailer Jessops has shut all of its stores, resulting in the loss of about 1,370 jobs. Administrator PricewaterhouseCoopers (PwC), appointed this week, said the doors had been closed for the last time on all 187 stores in the UK. More jobs would be lost at the head office in Leicester, it added. Jessops became the first High Street casualty of 2013, after a raft of firms fell into administration in 2012, including Comet and Clinton Cards."

(BBC News, 11 January 2013)

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193520122013bricks and mortarbusiness into administration • camera retailer • camera store • Clinton Cards • closureCometcompany liquidationeconomic recession • Frank Jessop • high streethigh street retailerhigh street shopsincreasing competitioninternet retailers • Jessops • job lossesLeicesterphysical presencephysical store • PricewaterhouseCoopers • PwC • retailershopstore closuressupermarkets • The Jessop Group Limited • tradingUK

CONTRIBUTOR

Simon Perkins
17 DECEMBER 2012

Designing the Bookshop of the Future

"What makes a good bookshop? Should second–hand be in the mix too? Is a café important? How do you incorporate digital? Foyles' clarion call at the Bookseller's FutureBook conference in London last week seeks to answer some of these questions.

The retailer has joined forces with the Bookseller to invite customers and industry experts to help design its new flagship on Charing Cross Road, which it will move into in early 2014. With discoverability of increasing importance, the timing couldn't be more apposite. Everyone is agreed that bricks and mortar bookshops are under threat, but what elements are needed to make a physical bookstore survive in an increasingly digital world? ...

'Foyles has to create something that gives people an experience,' said former London Book Fair Director Alistair Burtenshaw. 'It has to be a destination store, a shop in which people want to spend a considerable amount of time. It has to be an environment that adds value. When you make it a more personalized experience, you are happy to pay more."

(Roger Tagholm, 12 December 2012)

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2014 • Alistair Burtenshaw • booksellersbookshop • bookshop of the future • bricks and mortarcafeCharing Cross Roadconference • consumer destination • Covent Gardencustomersdestination imagedestination storedigital worlddiscoverabilitydwell timeeconomic recessionenvironment that adds valueexperience design • Foyles (shop) • FutureBook (conference) • high streethigh street shopsincorporate digital • Livraria Cultura • London • London Book Fair • Miriam Robinson • personalised experience • Philip Jones • physical bookstorephysical presencephysical storeretailerSao Paolo • second-hand • shift to digitalshopspatial environmentsspend time • Stanfords Travel Bookshop • The Bookseller • UK

CONTRIBUTOR

Simon Perkins
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